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Shipping & Returns

Returns Policy

Any item purchaged from this website if found damaged at the time of delivery or before delivery will be replaced with exact same item. If not the amount paid for item will be refunded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can home deliver any ordered items in our store. Normally home delivery takes 24 hours but for special items and case it may take 3 days for delivery. We are currently shipping items inside Kathmandu Valley only. If any order with delivery outside Kathmandu Valley is paid, 94.5% amount of transfered money is refunded without any request or claim.